How to Empower Your Employees


While empowering employees is great for morale and just the right thing to do, empowering employees also benefits your bottom-line.  How so?  As business owners, it is nearly impossible to hear, see, and know everything about your customers.  Each employee that has a touchpoint with your customer has a different perspective than you have.  They notice the little nuances better than you can because they work with your customers day in and day out.  Your sales staff knows what your customers’ buyers prefer when it comes to the ordering system.  Your billing staff knows now each customer’s accounts payable system works.

They know Sally in purchasing likes quick, to-the-point conversation and to not dawdle on the phone when talking with her.

They know Chip in engineering likes to check in on a weekly basis so they beat him to the punch with weekly reports.

You need to empower your employees so they share these vital details with you so that overall, your company can personalize and hone the perfect customer service strategy for each customer.  Listen for the three tips to help you do just this.


About qrvaudio2013

Janet Delos Reyes Johnson, MBA, the Focused Business Plan Mentor, is founder of the Focused Business Plan System, the proven step-by-step program that shows established entrepreneurs exactly how to increase efficiency and create action plans in as little as four weeks. Entrepreneurs learn how to make haste, nix the waste, and focus on delivering customer value while increasing revenue and growing their business. To get your F.R.E.E. 7-day weekly planner and receive her weekly tips on how to assure business success through focused lean operations and positive leadership, visit